BloomDoc is made by Schill Labs. We are happy to help with scans, reminders, subscriptions, and your account. Privacy Policy and Terms of Use are linked at the bottom of this page.
Contact
Email mikeschillereff@hotmail.com and include:
- Your device and iOS / Android version
- What you expected to happen
- Whether you are on the free plan or Premium
Common tasks
Restore a purchase
Open the paywall or Profile and tap Restore purchases. Use the same Apple ID or Google account you used to subscribe.
Cancel or change a subscription
Subscriptions are billed by Apple or Google, not directly by BloomDoc.
- iPhone / iPad: Settings → your name → Subscriptions → BloomDoc
- Android: Google Play Store → Payments & subscriptions → Subscriptions
Delete your account and data
In the app: open Profile (person icon) → scroll to Danger zone → Delete account. This removes your plants, scans, care schedules, chat history, stored photos, and the account. If you cannot open the app, email us and we will help.
A copy of your data
Email mikeschillereff@hotmail.com and ask for access or an export. Tell us the email on the account, or enough about the install that we can find it.
Notifications
Watering reminders are scheduled on your phone. Enable them in Profile and in iOS Settings → BloomDoc → Notifications. We do not send marketing push notifications.
Camera or library access
Scanning needs the camera. You can also pick an existing photo. If you denied access, enable Camera / Photos for BloomDoc in system settings.