BloomDoc is made by Schill Labs. We are happy to help with scans, reminders, subscriptions, and your account. Privacy Policy and Terms of Use are linked at the bottom of this page.
Contact
Email mikeschillereff@hotmail.com and include:
- Your device and iOS / Android version
- What you expected to happen
- Whether you are on the free plan or Premium
Common tasks
Restore a purchase
Open the paywall or Profile and tap Restore purchases. Use the same Apple ID or Google account you used to subscribe.
Cancel or change a subscription
Subscriptions are billed by Apple or Google, not directly by BloomDoc.
- iPhone / iPad: Settings → your name → Subscriptions → BloomDoc
- Android: Google Play Store → Payments & subscriptions → Subscriptions
Delete your account and data
If you still have access to BloomDoc, open Profile → Danger zone → Delete account. If you lost access to a Guest User and previously saved its recovery code, use the account-deletion page to request permanent cloud deletion or check its status.
If you saved your account with email or Sign in with Apple and cannot sign in, email support from the account address if possible. We must verify ownership before acting. Do not send a password, sign-in token, deletion receipt, recovery code or private plant photos. Support cannot identify a lost Guest User from a device name or plant description.
A pending request, support email or network timeout is not confirmation that deletion finished. Keep the saved receipt or recovery code and check until cloud deletion is confirmed complete. The app reports this phone's cleanup separately. Deleting an account does not cancel an App Store or Google Play subscription.
A copy of your data
Email mikeschillereff@hotmail.com and ask for access or an export. We must verify account ownership before sharing data. Do not send passwords, tokens or recovery codes. We cannot identify a Guest User from a device name or plant description.
Notifications
Care, plant-project, and room-checkup reminders are scheduled on your phone. Enable the reminder families you want in Profile and allow notifications in iOS or Android system settings. We do not send marketing push notifications.
Camera or library access
Scanning needs the camera. You can also pick an existing photo. If you denied access, enable Camera / Photos for BloomDoc in system settings.